FAQs

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
Please allow 24-48 hours processing time for your order to ship out. Our average shipping times are 4-15 business days excluding holidays.
Tracking numbers will be updated 3-5 business days after your order has been SHIPPED. If you don't have a tracking number after 5 business days please email us at Support@TheHouseofKleo.com

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 15 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include full name, address and order number in the returned parcels.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I entered an incorrect address what do I do now?
If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong simply notify us via email at Support@TheHouseofKleo.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 4-15 business days. The recent outbreak of the Coronavirus has had devastating effects on not only the lives of thousands, but also international business affairs. We are doing our best to have our handbags arrive to our customer in a timely fashion. We do ask that you allow a complete 21 day including processing time to receive your order. We promise it will be worth it.  

I have a question that wasn't answered, who should I contact?
Absolutely! Please send us an email to Support@TheHouseofKleo.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks